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Privacy Policy

At TheJourneyhub, we care about your privacy as much as you do. We know how important it is to keep your personal information safe and be transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, and how we protect it. By using our website Thejourneyhub, you agree to the terms mentioned here. If anything feels unclear or concerning, feel free to reach out to us.

Types Of Data That We Collect

  • Personal Information (Your name, email address, phone number, and other details you provide when booking or reaching out.)
  • Usage Data (For example: Information related to how you interact with our website, such as page visits and browsing patterns.)
  • Cookies and Tracking Technologies (For example: Small bits of data stored on your device that help personalize your experience.)
  • Device Information(For example: Your browser type, operating system, IP address, and similar details etc.)
  • Location Information (For example: Your Approximate location based on your IP address or GPS (if enabled).)
  • Payment Information (For example:If you're making a booking, we collect necessary payment details securely)
  • Communications (For example: Any chats, emails, or calls with our support team.)

Ways To Collect the Data

The data we collect from the end-users are of two types:

  • When You Share It Directly:We collect data directly from users, such as payment information and personal details like name, email ID, or phone number, provided by the end user during booking.
  • Automatically Through Technology:We also collect information about your device, such as IP address, browser type, operating system, and approximate location based on IP address and cookies, to enhance your user experience. While we collect this automatically, you have the option to deny permission for accessing this service.

How We Collect Your Data

  • Customer Support Interactions: When you contact our support team via phone, email, or chat, we may collect certain information in order to assist you properly.
  • Direct Communication: Any information that you give us over email, phone conversations, or through live chats is logged to enhance our services.
  • Third-Party Services:We may use external platforms or partner websites to collect data if we have your consent in order to improve your experience.
  • Surveys & Feedback:Information gathered from user responses to surveys or feedback forms.
  • Automated Data Collection: Some information is collected automatically such as cookies or website analytics in order to enhance the website’s performance and customize your experience.

Reasons for Data Collection

  • Service Provision:The information is used to facilitate booking processes and ensure the service delivery is well managed.
  • User Experience Enhancement : The information is used to customize and improve the interaction of users.
  • Communication & Support: The data allows for efficient customer support and accurate updating and notification of users.
  • Regulatory Compliance: Ensures that regulations relevant to the business legally permitted operations are obeyed alongside industry standards.
  • Usage Analysis: Helps in assessing website performance and enhancing functionality.
  • Personalized Marketing : We curate promotions and special offers based on your interests and preferences.

Ensuring the Security of Your Data

Here at TheJourneyhub, we have advanced technology which carefully collects, protects, and manages your data. Our efforts at improving your experience come while safeguarding your data to the best of our abilities. We will never sell your personal data to any outside parties, affiliates, or clients unless it is critical for issuing bookings and reservations, or you have given us clear instructions allowing us to do so. Moreover, personal information is only disclosed when legally bound to do so. You can rest easy knowing that all your sensitive information is protected. We make sure that we give you the highest level of confidentiality while maintaining deep protective layers of security at all times.

Your Choice to Share Data

At TheJourneyhub, our top priority is your privacy and we value your autonomy over your personal data. It is entirely up to you whether or not your information is shared with us. In the event that you restrict data sharing, we will not collect or retrieve any personal details. In turn, it would impact your journey with us and some features and services may be restricted to you. Reach out with any issues, concerns, or questions you may have and our support team will get right on it. For support, email us at info@thejourneyhub.online or give us a call at +1-(800) 943-1487 and let us assist you.

In case of any discrepancies or queries, you may feel free to contact our representative for better assistance. Get in touch with them via email at info@thejourneyhub.online.Alternatively, you call them at +1-(800) 943-1487.